Last updated: 15 November 2026
This Privacy Policy explains how foreverWarm Pty Ltd (ABN 88 630 502 082), trading as ForeverWarm / Forever Warm Underfloor Heating (“we”, “us”, “our”), collects, uses, stores and discloses personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
- Enquiry and quote details you give us through our website forms, by email or by phone: your name, phone number, email address, suburb or postcode, details about your project (such as job type, floor area and timeframe), messages, and any plans or photos you choose to send.
- Job details if you become a customer: site address, billing details, and records of the work we quote for and carry out.
- Website usage information collected automatically through cookies and similar tools: pages visited, device and browser type, approximate location (city level), how you arrived at our site (for example from a Google search or an ad), and actions such as clicking our phone number or sending a form.
2. Why we collect it
- To reply to your enquiry, prepare quotes, and plan, carry out and invoice work.
- To contact you about your enquiry or job, including follow-up about a quote you requested.
- To keep records we are required to keep, such as electrical safety certificates and tax records.
- To understand how our website and advertising perform, so we can improve them.
- To protect our website and forms from spam and misuse.
We do not sell your personal information. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.
3. Cookies, analytics and advertising
Our website uses the following third-party tools, which may set cookies or collect usage information:
- Google Analytics 4 and Google Tag Manager to measure website visits and actions.
- Google Ads to measure whether our ads lead to enquiries and to show our ads to people who have visited our site.
- Meta (Facebook and Instagram) Pixel, where used on our pages, to measure and improve our social media advertising.
These providers may process information on servers outside Australia. You can block or delete cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out add-on, manage Google ad personalisation at Google Ad Settings, and manage Meta ad preferences in your Facebook or Instagram settings.
4. Who we share it with
We only share personal information where needed to do the job or run our business, for example with:
- our own staff and contractors working on your job (such as electricians and tilers);
- service providers we use to run the business, including our website host, Microsoft 365 (email), ServiceM8 (job management and quoting), and our accountant;
- suppliers and manufacturers when registering a product warranty for you;
- government bodies or regulators where the law requires it (for example Energy Safe Victoria certificates).
Some of these providers (such as Microsoft, Google and Meta) may store information on servers overseas, including in the United States. We take reasonable steps to use reputable providers that protect personal information.
5. How we store and protect it
Enquiries sent through our website are emailed to our business mailbox and a backup copy is kept on our secure web server so that no enquiry is lost. Customer and job records are kept in our job management system. We use passwords, access controls and reputable providers to protect information, and we delete or de-identify information when we no longer need it.
6. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
8. Contact us
foreverWarm Pty Ltd
PO Box 60, Black Hill VIC 3350
Phone: 0499 919 079
Email: info@foreverwarm.com.au
We may update this policy from time to time. The latest version will always be on this page.
